Tom, I find you extremely knowledgeable and personally engaging. You are fun to deal with. Your merchandise is the highest quality and you always try to save me money. It is very helpful that you come to the office. You know my desires and my needs and never ever try to sell me something I don't need. Your suggestions are always excellent. You always have a new idea when you see me. I am extremely well pleased with your goods and services. I have never had a bad experience with you and I think we've been working together for 15 years.